Generator Hotel Washington DC

This was great. Room clean, bed and bedding very comfortable, temperature good, and the people nice. I also enjoyed the fitness centre, which helped a lot!

The room was beautiful, I was on the top floor with the view on the downtown, it was really nice to see the sunset and sunrise from the bed. The bed was comfortable and big, the bathroom was good, enough space. The location was good but to go to downtown you need a bus and they are never on time.

This was the cleanest hostel I think I've ever stayed in, super clean and really appreciated that you had a free towel and that it was replaced each day (Generator London is not as clean and charged £5 for just a towel!). The dorm was very spacious and the bed and curtain design offered privacy and also was good at keeping light out to help with sleep. The lounge was comfy and there was an adjoining cafe that did really nice breakfast. I used the laundry facilities which were reasonably priced and quick to use. After staying at Generator London (which is not as clean and comfy) I was a bit apprehensive staying at Generator Washington - but this hostel in DC was exceptional in comparison. It's a quick 5-10 minute walk to the metro station and only 5 mins or so to all of the sights, so although it's not located right in the heart of DC, it feels very central being well connected. Also a nice and relatively lively area with restaurants and bars close by, around Dupont Circle, so I think it's actually a better location to stay. Would stay again.

All stuff was positive in general. I just observed one stuff member on the cafe side who seemed not to pay attention or clarify what the customers orders are really are. She's a good worker, but she seemed to want to multitask, which didn't seem to work. She's also need to be retrained about customers service language. She seemed to "swipe her tongue" at customers when a customer raised an issue about their order.For example, 3 ladies wanted 2 orders to share (affordability), but she served them 3 . She assumed that bcz the ladies were 3, they wanted 3 plates. The lady who was buying protested. Then the lady said it was ok even though she had ordered 2, she could pay for the 3 as well. However, a few minutes later when one would think the issue had been settled, I heard her shout over the counter, "I can refund it!" The ladies left most of the food on the table. I was with a friend and ordered 2 smoothies. We sat at a table. But when she served the smoothie, it was 1. So I mentioned that I needed 2 smoothies. She took her time to make it. When I asked where it is, she seemed to be impatient with me & said something like " I'll spare you today." I think the cafe's plan is to serve as many orders as possible, but there's a disorganization there. When one pays, they don't say where the ready orders are placed. I saw people pay & stand aside, then try to interrupt to ask "where is my order". I think the lady needs to be given a refresher on how to approach customers whether or not she thinks their concern is stupid or not. Customers always seek a good experience for their money.

Staff were great, I asked a lot of them and they never failed to help with a smile. The cafe downstairs was great for a quick bite in the morning, loved the breakfast sandwich! Location was great for either heading into DC or to get to Silverlands or Maryland. Transport also very good being so close to DuPont Circle. I stayed in a shared dorm and a private room and both were nice, clean, spacious and comfy.