Generator Hotel Washington DC

I loved the location and the facilities in general. I stayed in a 4-bed female-only room, and it was quite good. The bathroom was clean and pretty.

The room was beautiful, I was on the top floor with the view on the downtown, it was really nice to see the sunset and sunrise from the bed. The bed was comfortable and big, the bathroom was good, enough space. The location was good but to go to downtown you need a bus and they are never on time.

The lobby and rooms were clean. The staff was efficient and friendly. It is in a safe area, near the DuPont Circle metro with many restaurants nearby, as well as the coffee bar and Mexican restaurant on site.There were private areas in the lobby where you could work. The front desk was always manned. Guests were an interesting mixture of old and young from all over the world.

All stuff was positive in general. I just observed one stuff member on the cafe side who seemed not to pay attention or clarify what the customers orders are really are. She's a good worker, but she seemed to want to multitask, which didn't seem to work. She's also need to be retrained about customers service language. She seemed to "swipe her tongue" at customers when a customer raised an issue about their order.For example, 3 ladies wanted 2 orders to share (affordability), but she served them 3 . She assumed that bcz the ladies were 3, they wanted 3 plates. The lady who was buying protested. Then the lady said it was ok even though she had ordered 2, she could pay for the 3 as well. However, a few minutes later when one would think the issue had been settled, I heard her shout over the counter, "I can refund it!" The ladies left most of the food on the table. I was with a friend and ordered 2 smoothies. We sat at a table. But when she served the smoothie, it was 1. So I mentioned that I needed 2 smoothies. She took her time to make it. When I asked where it is, she seemed to be impatient with me & said something like " I'll spare you today." I think the cafe's plan is to serve as many orders as possible, but there's a disorganization there. When one pays, they don't say where the ready orders are placed. I saw people pay & stand aside, then try to interrupt to ask "where is my order". I think the lady needs to be given a refresher on how to approach customers whether or not she thinks their concern is stupid or not. Customers always seek a good experience for their money.

We needed to stay near the Hilton without having to pay Hilton prices & fees. This was the best alternative. The 9th floor view was excellent. The heater and electric thermostat worked well. The room was clean. King bed was two beds placed together, but it was comfortable. Walls and door could be better sound proofed, but it's still worth it at this price point for a hotel in D.C. The television had a variety of channels, a lot of them played sports and movies. The lobby has an excellent cafe with dining area, private study nooks, and lounge area. There is also a restaurant at the hotel, but we didn't eat there. The walk to the nearest Metro station was about 15 minutes so it's not the most convenient, but the street that leads you there are lined with a big sidewalk with trees, restaurants, bars, cafes, and shops on both sides. So, it's a safe, comfortable, and fun walk. There are also a few groceries nearby and there's also a Safeway about 15 minutes away.